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Help center

nlo Fequently asked questions
FAQ
How do I find out my ring size?

We thought about it a lot and created the Open Size for most rings.

You can make the ring slightly looser or tighter by gently squeezing it. 

All adjustable rings fit our customers and make a perfect gift, if you are not sure about the size.

Otherwise to find your best fit, please click on this Size guide. If you have a half size (for example in between size 16 and 17), it's better place your order for a size 17.

Please ask us any questions at hello@zoldijewels.com or WhatsApp +971 56 3146038.

I would like to collaborate with ZÓLDI Jewels, how can I do it?

That's cool! Please fill up a form at Careers page.

If you are a photographer / travel blogger /copywriter /PR agency, please email us at hello@zoldijewels.com

If you are into reels and Youtube, do not hesitate to email us too!

Where do you ship and what are your shipping rates?

We ship worldwide from Dubai (5+ days).

Please check the tax information of your country of Residence (India and Turkey require a high import tax). 

All shipping details + rates are right here - Shipping Policy.

What is 18k gold-plated sterling silver or gold vermeil?

Gold vermeil is sterling silver electroplated with a thin coating of 18k gold. Since the base 

is sterling silver, gold vermeil is nickel-free and hypoallergenic.

All jewels are certified at the Central Lab Dubai Municipality.

How should I take care of my jewels?

Here is a Post about our tips and tricks. Have a look to understand how to take

the best care of your jewels at home and daily life.

I want to cancel my order.

Please inform us asap by sending the email at hello@zoldijewels.com or WhatsApp +971 56 3146038. 

If the order is not shipped yet, we can cancel it and create a new one! It's easy!

What currency will I have to pay?

All prices are displayed in AED (UAE dirhams), please choose your currency in the dropdown menu by clicking AED in the Upper right corner. 

If you pay in USD or any other currency, the prices will be converted by your cardholder to your local currency.

We accept all currencies.

I didn't receive my confirmation email

Oh! There is a chance that ZÓLDI email might land to the spam folder. Please have a look, and if you still can't find your confirmation email, please email us at hello@zoldijewels.com or WhatsApp +971 563146038.

I like the item but it's out of stock

Please don't worry) Click NOTIFY ME button under the item 

and provide your email address to receive notification upon it's arrival.

All jewels arrive from our manufacturing facilities in small batches. In case you change your mind upon notification, we won't be able to keep your items longer than 12 hours.


I urgently need to update/cancel my order or change the shipping address...

No problem! Email us ASAP at hello@zoldijewels.com or WhatsApp +971 563146038. We will try our best to assist you. 

Though we are very quick at getting your order ready for shipping, we hope to receive your email 

about changes really quickly! We promise to cancel your order if it hadn't been processed and packed yet.

How quick will I get my order?

For UAE customers: 

SAME DAY Shipping applies for all orders placed before 12:00 (noon)

NEXT DAY Shipping applies for all orders placed after 12:00 (noon) and will be delivered with Quickup courier company.

If the order is required urgently, it can be shipped the same day anytime to any area of UAE. The shipping is paid fully to Careem driver by the customer. Please email us hello@zoldijewels.com or WhatsAPP +971 56 3146038.

For customers outside UAE:

We require 5+ days for all worldwide deliveries (The email with the tracking code and link will be sent immediately after the order is picked up by the courier). The transit time depends on the customs clearance.

What methods of payment do you accept?

For all payments online we accept all major cards and Installments with Postpay. 

For your convenience, you can pay Cash or Card on Delivery to the courier (in UAE).

For any questions about shipping, email us at hello@zoldijewels.com or WhatsAPP +971 56 3146038

Do you have a shop where I can try the jewels on?

Yes, all ZÓLDI jewels are displayed in two stores inside Emirates Headquarters, Dubai (across Dubai Airport). 

We are the official supplier for the Emirates Group. Our jewels can be found at the Atrium shop and the Crew shop On Arrivals.

Everybody visiting Dubai can access the Atrium shop. Please reach the Emirates metro station and take the exit to the Emirates Headquarters Building. Costa coffee is located right across the Atrium Shop.

Atrium shop is open 8 am-6 pm Mon-Fri.

Crew Shop on Arrivals is available for Emirates cabin crew and is open 24/7.

Kindly email us at hello@zoldijewels.com or WhatsApp +971 56 3146038 for any query.


Worldwide Shipping from Dubai is $20-30 (5+ days)
+
FREE UAE Shipping for orders above 370 AED
18 AED fee is applied for all other orders
Same day UAE delivery for orders placed before 12:00 pm (noon)

United Arab Emirates

* FREE UAE Delivery above 370 AED

UAE shipping is FREE for orders above 370 AED. A fee of 18 AED will be automatically added at checkout for all orders below 370 AED.
We accept Cards, Cash on Delivery and Installments with Postpay.
SAME DAY shipping applies for all UAE orders placed before 12:00 pm (noon)
NEXT DAY shipping applies for all orders placed after 12:00 pm (noon)
Orders are delivered daily with Quickup courier company. Please provide the correct mobile number to avoid any delay.


Worldwide

Worldwide shipping is $20-30 and depends on the shipping country at the checkout. Your magical package will be shipped with DHL, FedEx, UPS and Skynet courier company from Dubai. Please allow 5+ business days to deliver items to your door (customs clearance may create a delay in deliveries). We are not responsible if your package is lost or damaged during the international delivery.

All applicable fees, taxes and duties are paid by the Receiver. If you would like to return the package due to high taxes, the cost for the return shipping and additional UAE customs fees will be deducted from the refund.

The prices can be converted by your cardholder to your local currency and may be subject to a conversion fee, depending on the policy of your cardholder.

If you would like to refund the item, please email us at hello@zoldijewels.com within 10 days from the receiving date.


Order confirmation

The email with the order details will be send to your inbox within a few minutes.
Please check your spam folder straight away, from our experience very important emails
automatically were forwarded there. When the shipping is processed, you will receive the second email with the
tracking number. Enjoy shopping!


love
RETURNS: It's EASY!

Hey, ZÓLDI girl ! You found out that what
you received is not
what you wanted? Let us deal with that :)

  • Email us within 10 days from receiving date.
  • Make sure the jewels are unworn or unused.
  • Original packaging and tags must be in place.
  • Unfortunately the items on sale cannot be exchanged or refunded.

We will be happy to exchange your jewelry or offer you a store credit for the same value as the item received (applicable for UAE orders).
Email us at hello@zoldijewels.com with attached photos of the receipt and the item,
and we will get back to you the same day. For all international orders outside UAE the store credit with the item value will be provided. If you would like to return the package due to taxes, the cost for the return shipping and additional UAE customs fees will be deducted from the refund.

Product care & materials

We believe that any piece of our lovely jewelry collection should be worn every day,
not locked in a safe as your jewels are part of your life, some scratches can happen.
A little care will help it looking it's best!

Dust, pollution and daily wear can affect jewels' look. Silver tarnishes quite quickly,
when it comes in contact with salty air or sulfur-containing products (even your favorite rubber bands can cause tarnishing).

Perfume, hair spray, body lotions and cremes can remove the brilliance of the jewels. We found a way out -
just put on your little treasures last minute before leaving the house

Better remove your jewels before going to bed

Happy life is beach time & sunshine! Keep your shine accessories away from chlorine, salt water, sunlight and heat!
And never keep them in the bathroom! Steam will make any jewels tarnish faster!

When storing your jewels, keep it in our blush pink ZÓLDI boxes, though keep in mind they are not 100 % airtight.
Or place jewels individually in a pouch or in a ziplock bag. Try to keep pieces apart, so that they don't rub together
or tangle up. If possible put in the demoisturizing crystals (silica gel packets in new shoes) - these will help to prevent tarnishing.

If you would like to clean your precious jewels at home, mix mild dish detergent in lukewarm water, soak your jewels for 4-5 min,
and clean it gently with soft bristles or baby toothbrush. Silverwear and knives should not be left to soak in water. Dry immediately
and finish with a polishing cloth (they are widely available and are easy to find).

Just remember that silver is soft material

For any questions, always EMAIL US


Size guide

Most of the rings are adjustable and come in one size.
They are perfect as a gift and fit everyone by making the ring slightly loose or tight.
For other rings please measure your finger with a string

1. Get a non-stretchy string (the dental floss works) and find the metric ruler (or google the metric ruler real size).

2. Wrap for a few times around the base of the finger you want to wear the ring on
( Please remember not to wrap the string too tightly around your finger,
or you will have problems with getting the ring over the knuckle. Your fingers might be swollen a bit,
and you should leave a little room for the ring).

3. Mark the point on it where it completes the circle (It should feel not too tight, not too loose).

4. Cut the string and measure its length (Measure it from the beginning to the mark with a ruler or tape measure.
This is the circumference of your finger ).

5. Find out your ring size on our conversion chart.
* Take a bigger size in case of confusion