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Help center

Fequently asked questions
FAQ

How do I find out my ring size?

We know you are worried, and we are here to help! We offer a variety of Adjustable rings to make your choice easier. You can order a small size like 13 to wear your adjustable cute ring as a midi ring as well :) To find your best fit, please click on this Size guide. If you have a half size, let's say in between size 16 and 17, it's better place your order for a size 17.

I would like to collaborate with Zóldi Jewels, how can I do it?

That's cool! Please fill up a form at Careers page. If you are a Photographer or a Blogger,

we will be happy to hear from you here and here.

Where do you ship and what are your shipping rates?

We want you to be always happy with wearing Zóldi Jewels! That's why we provide international shipping

and easy returns. For more info please check our Shipping Policy.

What is 18 k gold plated sterling silver or gold vermeil?

Gold vermeil is sterling silver electroplated with a thin coating of 18 k gold. Since the base

is sterling silver, gold vermeil is nickel-free and hypoallergenic.

How should I take care of my jewels?

Here is a Post about our tips and tricks. Have a look to understand how to take

the best care of your jewels at home and daily life.

I want to cancel my order.

It will depend on when you let us know about the order cancellation, because the jewels can

be already on the way to your shipping address. We hope we will get an email from you ASAP, because we are very quick at preparing your order to ship. If the order is not shipped yet, we can cancel it and create a new one! It's easy!

What currency will I have to pay?

All prices will be displayed and charge in USD. It can be converted by your cardholder to your local currency and may be subject to a conversion fee, depending on the policy of your cardholder.

I didn't receive my confirmation email

Oh! There is a chance that Zóldi email might be at your junk or spam folders. Please have a look, and if you still can't find your confirmation email, please email us at hello@zoldijewels.com.

I like the item but it's out of stock

We got it! It's easy to deal with :) Click Pre-order button under the item that is out of stock,

and provide your email address to receive notifications upon its arrival.

I urgently need to update/cancel my order or change the shipping address...

No problem! Email us ASAP at hello@zoldijewels.com. We will try our best to assist you.

Though we are very quick at getting your order ready for shipping, we hope to receive your email

about changes really quickly! We promise to cancel your order if it hadn't been processed and packed yet.

How quick will I get my order?

We will try our best to ship the items during 1-2 working days. For Worldwide delivery, please allow 7-15 business days to deliver items at your door. You will get an email with details

of your shipping date and order info!

What methods of payment do you accept?

We accept Visa, MasterCard. We also accept cash on delivery in Dubai :)

For any questions about shipping, email us hello@zoldijewels.com

Do you have a shop where I can try the jewels on?

That would be a great idea! Right now we are available online at zoldijewels.com.

Plans are big, and we hope to open a showroom soon! You will definitely get a notification about it :)

Worldwide Delivery is $ 20 (4-7 days)
+
FREE UAE Delivery above 370 aed
(or 30 aed, 1-3 days)

United Arab Emirates

* FREE UAE Delivery above 370 aed + Cash on Delivery

Delivery in the UAE is FREE of charge on all orders above 370 AED. A fee of 30 AED is applied for orders below 370 AED. There are no extra fees if you use Cash on Delivery Option.
Orders are delivered daily excluding Friday and UAE public holidays. Please make sure the appropriate access for deliveries is available.

* We reserve the right to inquire a re-delivery charge of 30 AED when your order is not accepted at the address supplied to us on the
confirmed date of delivery, or when the call has not been answered. PayPal balance will be refunded.

Delivery conditions

Deliveries in the UAE will not be subject to custom charges or taxes. Please allow 1-3 business days for the order to be at your door.
The timelines will be estimated in your order confirmation. If we have not delivered your item within 15 days of Order Confirmation,
a full refund will be debited to you.

Worldwide

Please make sure you provide us with the correct mobile number and address to avoid any delays. Please allow 5-7 business days to deliver items at your door (customs clearance may create a delay in deliveries). We are not responsible if your package was lost or damaged during the international delivery. Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.
We work with Skynet courier company to ship all jewels. The flat rate for all international packages is $20.

The prices can be converted by your cardholder to your local currency and may be subject to a conversion fee,
depending on the policy of your cardholder.

If you would like to refund the item, please email us at hello@zoldijewels.com within 10 days from the receiving date.

Order confirmation

As soon as you make a purchase, an email with the details of your purchase will be send to your inbox :)
Please check your spam straight away, from our experience very important emails
automatically were forwarded there. When the shipping will be processed, you will get the second email with the scheduled
date of delivery and the tracking number. Enjoy shopping!

RETURNS: It's EASY!

Hey, ZÓLDI girl ! You found out that what
you received is not
what you wanted? Let us deal with that :)

Email us within 10 days from receiving date.
Make sure the jewels are unworn or unused.
Original packaging and tags must be in place.
Unfortunately the items on sale cannot be exchanged or refunded.

We will be happy to exchange your jewelry or to offer you a store credit for the same value as the item received.
Email us at hello@zoldijewels.com with your reason for return,
and we will get back to you as soon as possible, within 1-3 business days. A fee of 30 AED will be charged if the order could not be received, and the second delivery attempt needs to be made by the courier. PayPal balance will be refunded. In case you reject to accept the international package on delivery due to tax or duties, the refund cannot be made due to Shipping charges to UAE and Dubai Customs fees.

Product care & materials

We believe that any piece of our lovely jewelry collection should be worn every day,
not locked in a safe as your jewels are part of your life, some scratches can happen.
A little care will help it looking its best!

Dust, pollution and daily wear can affect jewels' look. Silver tarnishes quite quickly
when it comes in contact with salty air or sulfur-containing products (even your favorite rubber bands can cause tarnishing).

Perfume, hair spray, body lotions and cremes can remove the brilliance of the jewels. We found a way out -
just put on your little treasures last minute before leaving the house

Better remove your jewels before going to bed

Happy life is beach time & sunshine! Keep your shine accessories away from chlorine, salt water, sunlight and heat!
And never keep them in the bathroom! Steam will make ZÓLDI sterling silver tarnish faster!

When storing your jewels, keep it in our blush pink ZÓLDI boxes, though keep in mind they are not 100 % airtight.
Or place jewels individually in a pouch or in a ziplock bag. Try to keep pieces apart, so that they don't rub together
or tangle up If possible put in the demoisturizing crystals (silica gel packets in new shoes) - these will help to prevent tarnishing.

If you would like to clean your precious jewels at home, mix mild dish detergent in lukewarm water, soak your jewels for 4-5 min,
and clean it gently with soft bristles or baby toothbrush Silverwear and knives should not be left to soak in water. Dry immediately
and finish with a polishing cloth (they are widely available and are easy to find).

Just remember that silver is soft material

For any questions, always EMAIL US

Size guide

Most of the rings are adjustable and come in one size.
They are perfect as a gift and fit everyone by making the ring slightly loose or tight.
For other rings please measure your finger with a string

1. Get a non-stretchy string (the dental floss works) and find the metric ruler (or google the metric ruler real size).

2. Wrap for a few times around the base of the finger you want to wear the ring on
( Please remember not to wrap the string too tightly around your finger,
or you will have problems with getting the ring over the knuckle. Your fingers might be swollen a bit,
and you should leave a little room for the ring).

3. Mark the point on it where it completes the circle (It should feel not too tight, not too loose).

4. Cut the string and measure its length (Measure it from the beginning to the mark with a ruler or tape measure.
This is the circumference of your finger ).

5. Find out your ring size on our conversion chart.
* Take a bigger size in case of confusion