Help center

Fequently asked questions
FAQ

I have an urgent question right now

Please call or WhatsApp +971563146038 or email us at hello@zoldijewels.com

How do I find out my ring size?

We thought about it a lot and created the Open Size for most rings.

You can make the ring slightly looser or tighter by gently squeezing it.

All adjustable rings fit our customers and make a perfect gift, if you are not sure about the size.

Otherwise to find your best fit, please click on this Size guide. If you have a half size (for example in between size 16 and 17), it's better place your order for a size 17.

Please ask us any questions at hello@zoldijewels.com or WhatsApp +971 56 3146038.

I would like to collaborate with ZÓLDI Jewels, how can I do it?

That's cool! Please fill up a form at Careers page.

If you are a photographer / travel blogger /copywriter /PR agency, please email us at hello@zoldijewels.com

If you are into reels and Youtube, do not hesitate to email us too!

Where do you ship and what are your shipping rates?

We ship worldwide from Dubai with FedEx Premium (3+ days).

Please check the tax information of your country of Residence (for example, India and Turkey require a high import tax).

All shipping details + rates are right here - Shipping Policy.

Which materials are all jewels made of ?

As of January 1st 2023, each ZÓLDI jewel is made of hypoallergenic Stainless Steel 316L, gold-plated with 18k gold, ensuring not only exquisite style but also gentle wear for every individual.

How should I take care of my jewels?

Here is a Post about our tips and tricks. Have a look to understand how to take

the best care of your jewels at home and daily life.

I want to cancel my order.

Please inform us asap by sending the email at hello@zoldijewels.com or WhatsApp +971 56 3146038.

If the order is not shipped yet, we can cancel it and create a new one! It's easy!

What currency will I have to pay?

All prices are displayed in AED (UAE dirhams), please choose your currency in the dropdown menu by clicking AED in the Upper right corner.

If you pay in USD or any other currency, the prices will be converted by your cardholder to your local currency.

We accept all currencies.

I didn't receive my confirmation email

Oh! There is a chance that ZÓLDI email might land to the spam folder. Please have a look, and if you still can't find your confirmation email, please email us at hello@zoldijewels.com or WhatsApp +971 563146038.

I like the item but it's out of stock

Please don't worry) Click NOTIFY ME button under the item

and provide your email address to receive notification upon it's arrival.

All jewels arrive from our manufacturing facilities in small batches. In case you change your mind upon notification, we won't be able to keep your items longer than 12 hours.

I urgently need to update/cancel my order or change the shipping address...

No problem! Email us ASAP at hello@zoldijewels.com or WhatsApp +971 563146038. We will try our best to assist you.

Though we are very quick at getting your order ready for shipping, we hope to receive your email

about changes really quickly! We promise to cancel your order if it hadn't been processed and packed yet.

How quick will I get my order?

For UAE customers:

NEXT DAY Shipping applies for all orders placed before 13:00 and will be delivered with Quickup courier company.

If the order is required urgently, it can be shipped the same day with Careem courier to any area of UAE. Please email us hello@zoldijewels.com or WhatsAPP +971 56 3146038 and we will share the screenshot with the cost to your address.

For customers outside UAE:

We require 3+ days for all worldwide deliveries (The email with the tracking code and link will be sent immediately after the order is picked up by the courier). The transit time depends on the customs clearance.

What methods of payment do you accept?

For all payments online we accept all major cards and Installments with Postpay.

For your convenience, you can pay Cash or Card on Delivery to the courier (in UAE).

For any questions about shipping, email us at hello@zoldijewels.com or WhatsAPP +971 56 3146038

Do you have a shop where I can try the jewels on?

Yes, all ZÓLDI jewels are displayed in two stores inside Emirates Headquarters, Dubai.

We are the official supplier for the Emirates Group. Our jewels can be found at the Atrium shop and the Crew shop On Arrivals.

Everybody visiting Dubai can access the Atrium shop. Please reach the "Emirates" metro station and take the exit to the Emirates Headquarters Building. Costa coffee is located right across the Atrium Shop.

Atrium shop is open 8 am-6 pm Mon-Fri.

Crew Shop on Arrivals is available for Emirates cabin crew and is open 24/7.

Kindly email us at hello@zoldijewels.com or WhatsApp +971 56 3146038 for any query.

Shipping Made Easy in UAE and Worldwide!
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FREE UAE Shipping for all orders

United Arab Emirates

* FREE UAE Shipping

Enjoy FREE shipping on all orders. Your jewelry treasures will arrive at your doorstep in no time, with some exciting delivery options:
For our Dubai customers, place your order before 1:00 pm, and your package will be delivered the Next Day.

We've got payment options to suit your convenience:
Online Card Payments - Secure and hassle-free!
Cash on Delivery - Pay when you receive your package.
Installments with Postpay - Shop now, pay later.

To ensure your Jewels reach you swiftly and smoothly via Quickup courier company, please double-check and provide the correct mobile number during checkout.
Feel free to reach out to us anytime with your inquiries. You can call or message us on WhatsApp at +971 56 3146038

Worldwide

* FREE global Shipping above $135 with FedEx Premium.

FREE Worldwide shipping above $135 with FedEx Premium.
Please keep in mind that while we strive for timely delivery, allow a minimum of 3 days for your treasures to reach your doorstep.
Customs clearance might occasionally cause slight delays.
For international deliveries, kindly note that we cannot be held responsible for any loss or damage that might occur during transit.

When it comes to fees, taxes, and duties, these will be covered by the RECEIVER. If your package gets returned due to taxes, the return shipping cost and additional UAE customs fees will be deducted from your refund.

If you're contemplating a refund, please reach out to us at hello@zoldijewels.com within 10 days from receiving your order.
Feel free to reach out to us anytime with your inquiries. You can call or message us on WhatsApp at +971 56 3146038

Order confirmation

You can expect to receive the order confirmation email in your inbox shortly.
Additionally, within the next 24 hours, you'll receive a second email containing your tracking number.

RETURNS: It's EASY!

Hello there! Did you realize that what you received isn't quite what you had in mind?
No worries, we've got you covered.
Let us take care of it for you

Email us within 10 days from the receiving date.
Ensure the jewels are unworn or unused.
Keep the original packaging and tags intact.
Please note that SALE items are not eligible for exchange or refund.

We're delighted to assist you with exchanges or provide a store credit of equal value for the received item (applicable for UAE orders except solid 18k gold items).
Simply reach out to us at hello@zoldijewels.com with attached photos of the receipt and the item.
We'll make sure to respond on the same day.

For international orders beyond UAE, we will provide a store credit equivalent to the item's value.
Please note, if you decide to return the package due to taxes, the return shipping cost and additional UAE customs fees will be deducted from the refund.

Product care & materials

We're firm believers that your beautiful jewelry collection deserves to be worn every day, not hidden away.
With a little care, they'll continue to shine their best!

Protect from Pollutants: Dust, pollution, and daily activities can impact your jewelry's appearance.
Silver-plated and gold-plated jewelry is especially prone to tarnishing when exposed to sulfur-containing products or salty air.

Last-Minute Addition: Perfume, hairspray, lotions - they're great for you, not so much for your jewels.
Put them on right before stepping out to preserve their brilliance.

Bedtime Ritual: Remove your jewels before bedtime to prevent unnecessary wear and tear.

Sun & Beach: While a happy life includes sunshine and the beach, keep your accessories away from chlorine, salt water, sunlight, and excessive heat.
And definitely don't store them in the bathroom - steam accelerates tarnishing.

Storage Matters: Store your jewels individually, using our blush pink ZÓLDI boxes or separate pouches.
To prevent tarnishing, add demoisturizing crystals like silica gel packets.

Home Cleaning: For at-home cleaning, mix mild dish detergent with lukewarm water.
Soak your jewels for a few minutes, gently clean with a soft brush, then dry immediately and use a polishing cloth for that final shine.

Silver's Nature: Remember that silver is a soft material.
Your jewelry is an extension of your journey – each scratch and shine tells a story. Embrace it all and keep sparkling!

Feel free to reach out to us anytime with your inquiries.
You can call or message us on WhatsApp at +971 56 3146038.
Or EMAIL US

Size guide

Our rings are designed with versatility in mind:

The majority of our rings are adjustable, coming in one size that's just perfect for gifting.
This adjustability means they fit a wide range of finger sizes, making them ideal for surprising your loved ones.

For the remaining rings that aren't adjustable, you can measure your finger by wrapping a string around it.

1. Grab a non-stretchy string (even dental floss works great) and find a metric ruler.
If you don't have a ruler handy, a quick online search for "metric ruler real size" will do the trick.

2. Wrap the string around the base of the finger where you'll be wearing the ring.
Remember, don't make it too tight – you need to comfortably slide the ring over the knuckle.
Keep in mind that fingers can be slightly swollen, so a bit of extra room is a good idea.

3. Mark the point on the string where it completes the circle. Make sure it feels snug but not constricting.

4. Cut the string and measure its length. Use a ruler or tape measure to measure from the beginning of the string to the mark you made.
This measurement represents the circumference of your finger.

5. Find your ring size using our conversion chart.
* If you're unsure, it's safer to go with a slightly larger size to ensure a comfortable fit.

Feel free to reach out to us anytime with your inquiries. You can call or message us on WhatsApp at +971 56 314 6038.
We're here to help!